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Return & Exchanges Policy
At Al Khoshala, customer satisfaction is our top priority. We take great care to ensure the quality of our products. Please review our return and exchange policy below to understand how we handle returns and replacements.
Return & Exchange Window
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You may request a return or exchange within 48 hours of receiving your order.
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Returns are accepted only for items that are damaged, defective, or incorrect.
Conditions for Returns
To be eligible for a return or exchange:
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The item must be unopened, unused, and in its original packaging.
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A proof of purchase (receipt or invoice) must be provided.
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We do not accept returns for perishable goods, opened items, or customized orders.
How to Request a Return
To initiate a return or exchange:
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Contact our support team via WhatsApp at 01222155527 or by email at dana@alkhoshala.com.
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Provide your order number, a description of the issue, and photos if applicable.
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Our team will respond within 1 business day with return instructions.
Refunds
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Approved refunds will be processed to your original payment method within 7 business days.
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Shipping fees are non-refundable, unless the return is due to our error (damaged or incorrect item).
Exchanges
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If your item is eligible, we will arrange a replacement shipment as soon as possible.
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All exchanges are subject to stock availability.
Contact Information
Al Khoshala Company for Imports and Exports
Address: Plot 49-3, City Star Mall, Store 219 Tower 2, The Central Axis, 6th of October, Giza
Phone: 01222155527
Email: dana@alkhoshala.com
WhatsApp: Click to Chat