Shipping & Delivery Policy

At Al Khoshala, we are committed to delivering your orders safely, promptly, and in perfect condition. Please review our shipping and delivery terms below.

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Delivery Coverage

We currently offer shipping across Greater Cairo and selected areas in Egypt. For delivery to other locations, please contact us directly to confirm availability.

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Delivery Timeframes

• Standard Delivery: Orders are delivered within 2–5 business days from the date of confirmation.

• Same-Day or Next-Day Delivery may be available in specific locations depending on product availability and order time.

• Deliveries are made Sunday through Thursday, excluding public holidays.

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Order Processing

• Orders are processed once full payment is confirmed (if applicable).

• You will receive an order confirmation via email or WhatsApp, followed by delivery details and tracking information if available.

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Shipping Fees

• Shipping costs may vary based on your location, order size, and weight.

• Final delivery charges will be clearly communicated at checkout or via invoice.

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Receiving Your Order

• Please ensure someone is available to receive and inspect the order upon delivery.

• We recommend checking the condition of the items immediately. If there is any issue, notify us within 24 hours.

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Delays & Exceptions

• While we strive to meet all estimated delivery times, delays may occur due to traffic, weather, or unforeseen events.

• In such cases, our customer service team will keep you informed and assist you with rescheduling or updates.

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Contact for Delivery Support

If you have questions about your shipment or need assistance:

Al Khoshala Company for Imports and Exports
Plot 49-3, City Star Mall, Store 219 Tower 2, The Central Axis, 6th of October, Giza
Phone: 01222155527
Email: dana@alkhoshala.com
WhatsApp: Click to Chat